Privacy Policy

At ProveEmWrong, we understand the importance of your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. We encourage you to carefully read this policy to understand how your information is handled. If you have any questions or concerns, please don't hesitate to contact us at privacy@proveemwrong.com.

Information Usage

We collect various details from you for different purposes. We have categorized the information and provided an explanation for each:

Name and Contact Details: We may request your name, phone number, and email address for the following reasons:

Ensuring accurate delivery of your purchases.
Informing you about order details, delays, and important updates via SMS or email.
Keeping you informed about new products, services, and projects through email. We will only send you marketing materials with your consent, and you have the right to withdraw your consent at any time.
Detecting and preventing fraud, safeguarding both you and ProveEmWrong.
Sending location-specific marketing materials.

Payment Information: During payment transactions, we collect payment information to:

Process payments for your purchases.
Facilitate refunds for returns.
Detect and prevent fraudulent activities against you or ProveEmWrong.
Optionally store payment details in your account for faster checkout.

Recording of Contact History: We may record and save phone calls and email correspondence to:

Efficiently address any ongoing queries and provide enhanced customer service.
Train our staff to improve our customer support.

Purchase History/Saved Items: When you add items to your cart, we retain the information to:

Process your orders efficiently.
Handle returns and improve our customer service.

Information About Your Device and Website Usage: When you visit our website, we collect your IP address and device type to:

Customize default options, such as language, currency, and item availability, to suit your preferences.
Detect and prevent fraud, ensuring the security of both you and ProveEmWrong.

Sharing Your Information

We highly value the trust you place in us and strive to be transparent in our data usage. We never sell your personal data to third parties, including your name, address, email address, or credit card information.

However, to provide excellent customer service and enhance the overall experience, we may share your information with the following entities:

Payment service providers, order packers, warehouses, and delivery companies: These organizations assist in the delivery of your purchased goods and require specific information (e.g., name and address) to complete the delivery process.
Marketing agencies, advertising partners, and website hosts: These professional service providers support the business operations of ProveEmWrong.
Credit reference agencies, law enforcement agencies, and fraud prevention agencies: These entities play a crucial role in preventing and addressing fraudulent activities.

We may also share anonymous information with third parties for analytics and statistical purposes. Rest assured that this data cannot be used to personally identify you.

Marketing Messages

With your consent, we will keep you informed about ProveEmWrong's products and news through email or text messages. You can opt out of marketing updates from us at any time by:

Clicking on the unsubscribe link at the bottom of any email.
Contacting our customer service team at privacy@proveemwrong.com.

Please note that it may take a few days to process your request, and during this time, you may receive a few additional marketing updates. However, we will promptly update your settings to ensure you no longer receive such communications.

Opting out of marketing messages will not affect important service communications related to order updates, etc.

Online Advertising

Similar to other retailers, we personalize advertisements based on your browsing history, the content you

providing a good standard of customer service and improving the experience for all parties involved - both you and ProveEmWrong. We may share your information with the following:

Payment service providers, order packers, warehouses, and delivery companies: These entities are responsible for delivering your goods, and certain information (such as your name and address) is necessary to ensure the successful delivery of your items.
Marketing agencies, advertising partners, and website hosts: We collaborate with these professional service providers to support the business operations of ProveEmWrong.
Credit reference agencies, law enforcement, and fraud prevention agencies: These entities help prevent and address fraudulent activities, protecting both you and ProveEmWrong.

We may also share anonymous information with third parties for analytical purposes, but rest assured that this data cannot be used to identify you personally.

Marketing Messages

With your consent, we will keep you informed about ProveEmWrong's products and news through email or text messages. You have the option to opt out of receiving marketing updates at any time. To do so, you can:

Click on the unsubscribe link provided at the bottom of any email you receive from us.
Contact our customer service team at privacy@proveemwrong.com.

Please note that it may take a few days to process your request, and during this time, you may receive a few additional marketing updates. However, we will promptly update your preferences to ensure you no longer receive such communications.

Opting out of marketing messages will not affect important service communications, including order updates and other essential notifications.

Online Advertising

Like other retailers, we personalize advertisements based on your browsing history on the ProveEmWrong website, the content you engage with, and any previous interactions you've had with ProveEmWrong banners or ads. We utilize various digital marketing networks and ad exchanges to target ProveEmWrong banners and advertisements when you browse other websites or apps. Our advertising methods may include cookies, ad tags, pixels, web beacons, and mobile identifiers. We may also use advertising services offered by social network sites such as Facebook or Instagram for specified advertising purposes.

Retention of Your Data

We retain your information only as long as you remain a customer of ProveEmWrong. If you wish to request the deletion of all your personal data stored by us, please contact our customer service team at privacy@proveemwrong.com. However, in certain circumstances, we may retain some of your information even after closing your ProveEmWrong account or when it is no longer required to provide specific services. This may include situations such as fraud prevention, enforcing our Terms & Conditions, resolving disputes, or fulfilling legal or regulatory requirements.

Your Rights

You have specific rights regarding your personal data. It is important to be aware of these rights to protect your privacy and ensure responsible data handling. You have the right to:

Be clearly informed about how your personal data is being used.
Transparent access to all personal data held by a company that pertains to you.
Request the amendment of any inaccurate personal information held about you.
Request the deletion or cessation of collection of your personal information by a company.
Opt out of direct marketing updates and messages (as explained earlier).
Request the transfer of your personal data elements to another service provider.
Lodge a complaint with your data protection regulator.

Notification of Privacy Protection Changes

If we make any significant changes to our methods of processing and protecting your personal information, we will notify you clearly through one of the contact methods we have on file for you. You will have the opportunity to review the changes before continuing to use ProveEmWrong.

We use cookies when you browse our website. For more information on how we use cookies and your options, please refer to our Cookie Policy.

If you have any questions regarding your privacy, would like us to stop using your data, or have any queries regarding this privacy notice, please do not hesitate to get in touch with us. Our dedicated team is here to assist you.

You can reach us at privacy@proveemwrong.com for all matters related to data privacy.

Last Updated: 18th Juni 2023